Frequently Asked Questions

Bank transfer and PayPal

Write and send your receipt to this email: info@goprototype.com

Upon receiving the email with the receipt, we validate your purchase.

Write any questions about your order to the email, and we will respond.

Yes, we ship nationwide.

Through buenenvio the order arrives directly to your home

At the moment, we do not accept returns or exchanges, as each product is carefully
prepared and checked before shipping. However, if your order arrives damaged or has a
factory defect, please contact us within the first 5 business days after delivery
to evaluate a solution.

Prototype guarantees that your MAGSAFE bottle is free from defects in materials and workmanship.
of work under normal conditions of use during the warranty period. Problems
Functional features related to temperature control, MagSafe technology or other
functions are covered by the warranty.

Shipping is free for purchases of more than one thermos. Shipping costs $200 pesos.

To receive the 15% discount or other discount you must apply the desired code in the cart to
time to pay.